Victoria & Albert Alice in Wonderland Cup & Saucer Set
We aim to send all our orders out either on the same day (if ordered before 11am Monday to Friday) or within 24 hours if ordered after 11am. Each order is securely packaged and tracked so that you are regularly kept up to date on its progress. Free delivery is available on orders over £40
Once your order has been dispatched from our store, delivery will usually take between 2 - 3 working days.
Delivery Prices (Under £40)
Standard Tracked Delivery (2-3 Working Days)
Returns & Refunds
We aim to offer you a positive shopping experience and that's why we offer a hassle free returns policy of up to 28 days. If you need to return an item, please contact our friendly customer service team where we will help resolve any issues as quickly and effectively as possible.
Our Returns Policy
If you've made a purchase within the last 28 days and are not happy with your item/s and would like to arrange a return, please contact us via telephone or email. We aim to get back to you within one working day.
Telephone: 01702 202727
The item must be returned unused, undamaged, in the original packaging and in a resalable condition. All returns should be sent to the address below along with any relevant paperwork to help us process the return/refund as soon as possible.
2-8 Main Road
Once your return has been received you will be refunded within 2 working days.
How to Send an Order Back
We recommend that customers return parcels via MyHermes, although alternative couriers may be chosen at your discretion.
You can generate your returns label here: https://goo.gl/PEQ6Ua
Can I change my existing order?
Please contact us as soon as possible so that we can try to help you as much as possible. Unfortunately, we are unable to change orders if they have been already been dispatched.
My item has arrived damaged what do I do?
If your order arrives damaged or you have received incorrect product/s or quantities, please contact us within 48 hours so that we can resolve the issue as quickly as possible.
How long will it take to be refunded?
Once your parcel has been processed at our store we will seek to refund you within 2 working days. All refunds are processed via the original payment method i.e. card or PayPal.
Is is free to return items?
You are responsible for covering the costs of returning any non-faulty goods. Should your item be delivered to you damaged or faulty we will cover all appropriate shipping costs.
Get in touch
Phone: 01702 202727
Monday: 8.30am - 5.30pm
Tuesday: 8.30am - 5.30pm
Wednesday: 8.30am - 5.30pm
Thursday: 8.30am - 5.30pm
Friday: 8.30am - 5.30pm
Saturday: 8.30am - 5.30pm
Customer Services Tel: 01702 202727
Potters Cookshop is the extension of the long-established Essex-based 'Potters of Hockley'. The Potters brand dates back to 1909 when it was founded by Inifer Potter who first established a general store and grocery before going on to expand into different departments.
After the war Deny's Potter took over from his father and began a gradual transformation of the business, modernising the shop front in the 1960's and extending again in the 1970's. In 2008 the store was again extended to cater for a growing range of products and in 2009 the brand turned 100 years old.
Since then the store has undergone further transformations to make it even bigger and able to offer more exciting brands and items. To celebrate the launch we undertook a full week of exciting events with special guests including TV chef and School of Wok founder Jeremy Pang and Great British Bake Off Winner Candice Brown.
Even after 100 years, the Potters brand remains completely independent and family run.
- 2016 Housewares Innovation Awards | Britains Best Cookshop
- 2016 Bira Retail Employee of The Year | Alison Hobs
- 2015 Excellence in Housewares | Retailer of The Year
- 2015 Housewares Innovation Awards | Best Rising Star
- 2010 Hockley Chamber of Commerce
- 1993 Carlton Cup | Best Christmas Window Display
Inifer Potter & Son LTD
2-8 Main Road
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