Returns & Refunds

Visit Returns Portal

If you would like to return or exchange an item please contact us via email and we will aim to respond as soon as possible. Items returned must be unused and in original condition (as it was received by you) with proof of purchase within 28 days.

Items not covered for returns, refunds or exchanges include edibles, hygiene products and gift cards.

Note: Please ensure that items are sent back unused, in original condition and with the original retail packaging. We cannot refund used, damaged or incomplete goods when they are returned to us.

How to Send an Order Back

We recommend that customers return parcels via a tracked courier to the below address. Please keep a copy of your proof of postage.

Collect+ - We can provide you with a £6.99 returns label where you can drop your parcel to 7,400 drop off points. Please let us know if you would require this.

Max Size + Weight Limits: Up to 60cm x 50cm x 50cm (10 kg)

Potters Cookshop

2-8 Main Road

Return FAQs

Is it free to return items?

Unfortunately, we cannot offer free returns for non damaged / faulty goods or items purchased in error.

Should your item be delivered to you damaged or faulty we will cover all appropriate fees incurred.

Can I change my existing order?

Please contact us as soon as possible so that we can try to help you. We are unable to change orders if they have been already been dispatched.

My item has arrived damaged what do I do?

If your order arrives damaged or you have received incorrect product/s or quantities, please contact us within 48 hours so that we can resolve the issue as quickly as possible.

How long will it take to be refunded?

Once your parcel has been processed at our store we will seek to refund you within 2 working days. All refunds are processed via the original payment method i.e. credit/debit card or PayPal. When a refund is issued you will be notified via email.

Please note: If returning a non-faulty, non-damaged item the shipping charge will be deducted from the original order, only the value of the product will be refunded.

I want to cancel my order, how can I?

If you place an order and then wish to cancel it please contact us immediately so we can prevent it from being dispatched. If your order is with the courier we are unable to cancel the delivery, however you can return the order to us. We do not provide free shipping labels.