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Returns Policy


Returns & Refunds

We aim to offer you a positive shopping experience and that is why we offer a hassle free returns policy of up to 28 days. If a situation arises please contact our friendly customer service where we will help resolve any issues as quickly and effectively as possible.

Returns Details

  • Each customer has up to 30 day's to return their item/s after 30 day's we can no longer accept return and refund requests.
  • The item must be in it's original retail packaging and in a resalable condition, if the item was damaged during upon arrival please contact as soon as possible.
  • Once the item has been recieved and checked over we will issue your refund within 48 hours.

If you're item arrives damaged please contact us within 48 hours so that we can help resolve the issue as quickly as possible.

How To Return An Item in 3 Easy Steps

  • Send us a message through anyone of our contact options explaining your issue.
  • One of our friendly staff members will aim to respond within a matter of hours and will provide you with additional support.
  • Once your item is returned to the store and checked over we will then issue a full refund within 48 hours.

Return's Address

Potters Cookshop
2-8 Main Road
Hockley, Essex

Other Ways To Get In Touch

Telephone: 01702 202727
Facebook: @Potterscookshop


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