Try Our Returns Portal

Collect+ - If your refund request is approved an automated email with a Collect+ label will be sent to you. Please note that this is not a free returns label. If you choose to use this label a £4.60 charge will be applied to your refund.

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Returns & Refunds

If you would like to return or exchange an item please contact us via telephone or email where we will aim to respond as soon as possible. Items returned must be unused and in original condition (as it was received by you) with proof of purchase within 28 days.

Items not covered for returns, refunds or exchanges include edibles, hygiene products and gift cards.

How to Send an Order Back

We recommend that customers return parcels via a tracked courier to the below address. Please keep a copy of your proof of postage.

Potters Cookshop

2-8 Main Road

Return FAQs

Is it free to return items?

Yes, returns are free for customers who have paid by PayPal for more information please visit here. For order paid by Digital Wallets, Credit/Debit Cards, Telephone or Klarna we do not cover the cost for returning any non-faulty goods or items purchased in error. Should your item be delivered to you damaged or faulty we will cover all appropriate fees incurred.

Can I change my existing order?

Please contact us as soon as possible so that we can try to help you. We are unable to change orders if they have been already been dispatched.

My item has arrived damaged what do I do?

If your order arrives damaged or you have received incorrect product/s or quantities, please contact us within 48 hours so that we can resolve the issue as quickly as possible.

How long will it take to be refunded?

Once your parcel has been processed at our store we will seek to refund you within 2 working days. All refunds are processed via the original payment method i.e. credit/debit card or PayPal. When a refund is issued you will be notified via email.

Please note: If returning a non-faulty, non-damaged item the shipping charge will be deducted from the original order, only the value of the product will be refunded.

I want to cancel my order, how can I?

If you place an order and then wish to cancel it please contact us immediately so we can prevent it from being dispatched. If your order is with the courier we are unable to cancel the delivery, however you can return the order to us. We do not provide free shipping labels.