Delivery Information
We aim to dispatch orders placed before 2pm Monday to Friday on the same day for delivery the next working day (DHL Parcel). Orders placed after the cut off point and over the weekend will be sent on the following Monday.
Courier(UK Mainland) |
Delivery Times(Working Days) |
Price(See Below) |
|
Royal Mail 48 Standard (Available for orders up to £25. Anything over is charged at £4.99) |
1 - 3 |
£4.99 (Excludes age restricted products) |
| Express Delivery | 1 - 2 |
£5.99 (Excludes age restricted products) |
|
Free Express Delivery |
1 - 2 | Free (Orders of £50 or more. Excludes age restricted products) |
|
Offshore Offshore, Channel Islands & Northern Ireland |
We do not currently send outside of the mainland UK. We can however provide a delivery quote if requested. | |
|
Store Collection Hockley, Leigh on Sea, |
Usually within 2 hours | Free |
|
Age Verified Delivery |
1 - 2 | £6.99 |
Excluded Shipping Zones
Additional charges may apply.
We do not currently deliver to off-shore islands however in certain circumstances we can provide a delivery quote.
Zone C(Highlands / Northern Ireland) |
Zone D(Southern Ireland) |
Other(see below) |
| AB31 to AB38 | Republic of Ireland | PO 30 to 41 - Isle of Wight |
| AB40 to AB56 | TR 21 and 25 - Isle of Scilly | |
| IV1 to 28 | ||
| IV30 to 32 | ||
| IV36 to 40 | ||
| IV52 to 54 | ||
| IV63 | ||
| KW1 to 14 | ||
| PA21 to PA38 | ||
| PH4 to PH41 | ||
| PH49 to PH50 | ||
| BT - Northern Ireland |
Important Notice - DHL Delivery
Potters Cookshop is not liable for lost, damaged or stolen parcels if a 'safe space' is specified without a signature being obtained. By stating a safe place customers are therefore taking responsibility prior to receipt.
Cancellation
If for any reason you wish to refuse / cancel your order after dispatch or upon delivery we do require the delivery fee incurred by us to be deducted from the refund amount of your order. This is due to there being no issue with the product / order.
If your order has qualified for free delivery this charge will still be applied.
We appreciate your understanding and look forward to serving you.
Delayed Arrival / Delivery Times
* Please allow up to 5 working days for delivery before contacting us. We do not provide a guaranteed service. Delivery estimates only being shown as a guide. During festive seasons delivery may take slightly longer.
We do not offer a guaranteed delivery date at any point.
