Dispatch Time: All orders are usually shipped out within 24 hours. During busy periods delivery can take between 24-48 hours.
Free Delivery: Free delivery is available on any order over £30. We offer tracking on all of our orders.
|Free Delivery (Tracked)||3 - 5 Working Days|
|Standard (Tracked)||3 - 5 Working Days|
Returns & Refunds
We aim to offer you a positive shopping experience and that is why we offer a hassle free returns policy of up to 28 days. If a situation arises please contact our friendly customer service where we will help resolve any issues as quickly and effectively as possible.
- Each customer has up to 30 day's to return their item/s after 30 day's we can no longer accept return and refund requests.
- The item must be in it's original retail packaging and in a resalable condition, if the item was damaged during upon arrival please contact as soon as possible.
- Once the item has been recieved and checked over we will issue your refund within 48 hours.
If you're item arrives damaged please contact us within 48 hours so that we can help resolve the issue as quickly as possible.
How To Return An Item in 3 Easy Steps
- Send us a message through anyone of our contact options explaining your issue.
- One of our friendly staff members will aim to respond within a matter of hours and will provide you with additional support.
- Once your item is returned to the store and checked over we will then issue a full refund within 48 hours.
2-8 Main Road
Other Ways To Get In Touch
Telephone: 01702 202727
Monday: 8.30am - 5.30pm
Tuesday: 8.30am - 5.30pm
Wednesday: 8.30am - 5.30pm
Thursday: 8.30am - 5.30pm
Friday: 8.30am - 5.30pm
Saturday: 8.30am - 5.30pm
Customer Services Tel: 01702 202727
Potters Cookshop is the extension of the long-established 'Potters of Hockley', the Potters brand dates back to 1909 when it was first founded by Inifer Potter who first established a general store and grocery before going on to expand into different departments.
After the war Deny's Potter took over from his father and began a gradual transformation of the business with the shop front modernised in the 1960's and extended again in the 1970's. In 2008 the store was again extended to cater for the growing choice of products and in 2009 the brand turned 100 years old.
Today the store has had its latest transformation to make the site even bigger to offer more exciting brands and items. To celebrate the launch we had a week of exciting events with special guests including TV chef and School of Wok founder Jeremy Pang and Great British Bake Off Winner Candice Brown.
Even after 100 years, the Potters brand remains completely independent and family run.
. 2016 Housewares Innovation Awards | Britains Best Cookshop
. 2016 Bira Retail Employee of The Year | Alison Hobs
. 2015 Excellence in Housewares | Retailer of The Year
. 2015 Housewares Innovation Awards | Best Rising Star
. 2010 Hockley Chamber of Commerce
. 1993 Carlton Cup | Best Christmas Window Display
Our Aims & Promise
Value: We aim to offer you the very best brands and products that offer exceptional quality for some of the most competitive prices.
Choice: Since the very beginning we have strived to offer a fantastic choice of products ranging from housewares, cookware, DIY and much more today we continue to grow into exciting departments to provide you with the latest choices.
Quality: We source all our ranges from reputable suppliers and brands that have a proven track record for providing quality. You can expect items to be constructed and packaged using the very best materials and techniques.
Service: With over 100 years experience we know how to offer a happy shopping experience, that's why we aim to go above and beyond for everyone who visits our store.
Inifer Potter & Son LTD
2-8 Main Road, Hockley, Essex
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